Frequently Asked Questions
Everything you need to know about shopping with Mau5hop.
How long does shipping usually take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn, unwashed items with original tags attached. Please note that for hygiene reasons, earrings and intimate apparel are final sale.
How can I ensure I select the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
What payment methods do you accept?
Mau5hop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainable sourcing by 2026.
Can I track my order once it has been placed?
Yes! Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.